Refund policy

1. We are unable to accept returns or replace cakes that have already been accepted and/or received by the customer.

2. All cakes received are handed over by Woof Gateaux are accepted to be in satisfactory condition in look and style. Any damage to cakes after this solely falls on the customer, cakes are made fresh and require refrigeration. Woof Gateaux has no part in the way customers store or transport their cakes after collection or received via delivery, therefore will not be held responsible after accepting the order.

3. All ingredients are listed on our website, Woof Gateaux will not be held responsible if you're pet falls ill/sick or does not consume the cake. If no dietary requirements have been submitted along with the time of ordering the cake, they will be made as per the website description and we will not take any responsibility for owners not being aware of their pets dietary requirements.

4. We undertake the right to review each order before any agreed upon any replacements or refunds on damaged orders. You must notify us through our email directly within the same day of receiving your order for us to review your case, or you order will be deemed satisfactory and no further action on our part will be taken.

5. If we have deemed an order to not meet a replace or exchange of goods. No further action will be taken via Woof Gateaux and an email will be sent explaining the reasons as per this policy.

6. If we have agreed to a refund, we will reimburse payment to the method used for the amount initially debited.